2016 GENERAL CUSTOMER SATISFACTION SURVEY
Consistent with its corporate policy of continuous improvement, both in its products and in all of its business processes, HITECSA has successfully completed its 2016 GENERAL CUSTOMER SATISFACTION SURVEY, obtaining an important rating improvement compared to the last 2014 survey. This study has been carried out by external consultants specialized in this kind of research.
In this survey, we have asked to evaluate a series of concepts which are at the basis of our client relationship, such as sales force, delivery times, products, documentations, spare parts, technical assistance service, as well as a general evaluation and specific comments, that we consider particularly valuable and constructive for coming directly from the concerned people.
We are also very pleased to note that the participation in this survey has increased by 40% within our worldwide customers. The numerous comments received have shown the high level of involvement of our clients, which we consider extremely essential to boost a constant communication and to focus our quality policy in a more efficient way towards the achievement of new improvements. These comments will be analyzed one by one, in order to take the appropriate actions to keep on moving forward. We would like to warmly thank all those who have participated helping us in this process of continuous improvement.
GermiCLEAN system by Hitecsa is already treating and purifying the indoor air of one of the best hotels at Costa da Morte, Coruña[+]
Hitecsa and Adisa Heating welcome Mr. Juan Antonio Porto who has joined our Company as International Sales Manager for both brands
Hitecsa and Adisa Heating welcome Mr. Juan Antonio Porto who has joined our Company as Internatio [+]
An important soap and detergents manufacturing plant of home and personal care products of Murcia [+]
Once again, Hitecsa Cool Air and Adisa Heating Series are chosen to provide their HVAC solutions [+]
At Hitecsa & Adisa, we continue working hand in hand with all who need us in order to face all together these Covid-19 tough times
At Hitecsa & Adisa, we continue working hand in hand with all who need us in order to face al [+]
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